Privacy Policy
Your privacy is our priority. Learn how we protect your data.
Last updated: November 14, 2025
1. Introduction
Eatozone Services Private Limited ('Eatozone', 'we', 'us', or 'our') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Smart Cafeteria Management System platform, including our website, mobile applications, and related services (collectively, the 'Services'). By using our Services, you consent to the data practices described in this policy.
2. Information We Collect
We collect various types of information to provide and improve our Services:
2.1 Personal Information
- Account information: Name, email address, phone number, employee ID, department, and designation
- Profile information: Dietary preferences, allergies, meal history, and food ratings
- Payment information: Credit/debit card details, UPI IDs, wallet information (processed securely through third-party payment gateways)
- Corporate admin information: Company name, GST number, billing address, and authorized signatory details
2.2 Automatically Collected Information
- Device information: IP address, browser type, operating system, device identifiers
- Usage data: Pages visited, features used, time spent, search queries, and click patterns
- Location data: Approximate location based on IP address for cafeteria availability
- Cookies and tracking technologies: Session cookies, preference cookies, and analytics cookies
2.3 Information from Third Parties
- Social media profile information (if you choose to link accounts)
- Payment processing information from our payment partners
- Vendor and supplier information for cafeteria operations
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: Process and fulfill meal orders, manage cafeteria operations, and provide customer support
- Account Management: Create and maintain your account, authenticate users, and manage subscriptions
- Payment Processing: Process transactions, manage subsidies, generate invoices, and maintain financial records
- Personalization: Provide personalized meal recommendations, remember preferences, and customize your experience
- Analytics: Analyze usage patterns, understand user behavior, and improve our Services
- Communication: Send order confirmations, updates, notifications, and promotional messages (with consent)
- Security: Detect and prevent fraud, unauthorized access, and security incidents
- Compliance: Comply with legal obligations, resolve disputes, and enforce our agreements
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
- Vendors and Suppliers: Share order details with cafeteria vendors to fulfill your meal requests
- Service Providers: Share with third-party service providers who perform services on our behalf (payment processors, cloud hosting, analytics providers)
- Corporate Admins: Your employer may access aggregated data about cafeteria usage, subsidies, and employee meal patterns
- Business Transfers: In case of merger, acquisition, or sale of assets, your information may be transferred
- Legal Requirements: When required by law, court order, or governmental authority
- Consent: With your explicit consent for specific purposes not listed here
5. Data Security
We implement comprehensive security measures to protect your information:
- Encryption: All data transmission is encrypted using SSL/TLS protocols
- Secure Storage: Data at rest is encrypted using industry-standard encryption algorithms
- Access Controls: Strict access controls and authentication mechanisms for our systems
- Regular Audits: Periodic security assessments and vulnerability testing
- Employee Training: All employees are trained on data protection and privacy practices
- Incident Response: Established procedures for detecting and responding to security incidents
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Portability: Request your data in a structured, machine-readable format
- Opt-out: Unsubscribe from marketing communications at any time
- Cookie Management: Control cookie preferences through your browser settings
- Account Closure: Delete your account and associated data
7. Data Retention
We retain your information for as long as necessary to provide our Services and fulfill the purposes outlined in this policy. Personal information is retained for the duration of your account activity plus 3 years for legal and compliance purposes. Payment information is retained for 7 years as required by Indian tax laws. Usage data and analytics are retained for 2 years.
8. International Data Transfers
Your information is primarily stored and processed in India. If we transfer data outside India, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
9. Children's Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or prominent notice on our platform. The 'Last updated' date at the top indicates when the policy was last revised.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Address
#47, 2nd Cross, N S Palya, Bannerghatta Road, Bengaluru - 560076, India
Data Protection Officer
dpo@eatozone.com